Terms & Conditions

These terms & conditions are designed to ensure there is no confusion about what our service includes and excludes and to ensure safe transit of your goods. If you are unclear about any element, please contact us for clarification. Our main office number is: 01 8017550 or Email: info@justmove.ie.

By confirming a booking with Just Move Removals you are agreeing to the following terms and conditions.

Where we use the words ‘You’ or ‘Your’ it means the customer, and where we use the words ‘We’, ‘Us’ or ‘Our’ it means our business, Just Move Removals.

The Quote:
1) You do not accept our quotation within 60 days or the specified time limit on quote, deep sea moves are 30 days due to fluctuating freight charges
2) Fluctuations or changes in freight charges beyond our control
3) We have to collect/deliver goods above second floor
4) We supply any additional services, including moving or storing extra goods
5) There are delays outside our reasonable control
6) The stairs, lifts or doorways are inadequate, or the approach is unsuitable for our vehicles
7) Any parking permits or any other charges that we have to pay in order to carry out services on your behalf

 

2. Work excluded from the quote

Unless agreed by us in writing and charged appropriately, the following items are not considered as part of our standard quote process:
a) Dismantle or assemble any flat-pack furniture or fittings. We have skilled staff who are available to handle the disassembly and assembly of your furniture pieces, however this will incur additional charge.
b) Disconnect or reconnect appliances or electronics, fixtures, fittings or electrical equipment.
c) Take up or lay fitted floor coverings.
d) Move storage heaters (unless previously dismantled).
e) Move items from a loft (unless well illuminated with safe access via a staircase).
f) Move plants unless agreed in advance.
g) Just Move may in some circumstances insist on special crating of antique or fine art furniture.

 

3. Client responsibility

It will be client own responsibility and, where relevant, at client expense to:
a) Declare to Just Move valuations of all goods being removed and/or stored.
b) Insure the goods submitted for removal and/or storage against all insurable risks unless we protect furniture ourselves.
c) Obtain all paperwork (licences, permits, etc.) necessary for the removals job to be completed.
d) To be present or represented throughout the whole removals process.
e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
f) Arrange protection for goods left in unattended premises or where other people not bound by these
terms and conditions will be present. We offer secure storage where required at an additional fee.
g) Prepare, pack and stabilise all electric equipment prior to its removal.
h) Empty, defrost completely and clean refrigerators and freezers.
i) Provide us with a correspondence address.

 

4. Non Declaration of goods for Removal or Storage

The following items are excluded from this contract:
a) Jewellery, watches, precious stones or metals, money, deeds, stamps, keys, coins or goods or collections of any similar kind.
b) Hazardous items including gas bottles, aerosols, paints, firearms and ammunition.
c) Prohibited or stolen goods.
d) Controlled drugs.
e) Plants or goods which may be likely to encourage vermin, pests or cause infestation.
f) Foodstuffs or liquids
g) Any exotic pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
h) Goods, which require government permission or licence for export or import. Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed Just Move will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If such goods are removed without our knowledge and prior written consent, Just Move will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore, we would have the right to dispose of goods which are listed hereunder.

 

5. Cancellation Fees

All bookings are allocated against specific Crew and Vehicles, if a cancellation arises this can have serious consequences on Domestic and European routings.
Cancellation charges are as follows:
a) Cancellations made less than 24 hours before the job start time, our cancellation fee is 75% of the move.
b) Notice provided within 72 hrs and 7 days of agreed collection date incur a 50% cancellation fee
c) Notice provided within 14 days before the removal incurs 25% Cancellation fee
d) Notice provided 14 days or more before the agreed collection date will incur Zero cancellation fee

Any cancellations should be sent Via email to: info@justmove.ie

Payment Terms:

 

6. Payment of Services

Unless otherwise agreed by us in writing:
a) Payment can be completed Via Visa/ Debit or Mastercard, Bank Transfer or PayPal prior to delivery of the goods (including where delivery is to our storage facility).
b) You may not withhold any part of the agreed price,
c) In respect to any balance outstanding, Just Move will charge interest calculated at 5% above quoted rates. These rates will accumulate weekly.

 

7. Our liability for loss or damage

The limitations of our liability for loss or damage are set out below. It is possible to increase the liability of our own insurance policy to cover your goods, as set out in below, at an additional charge. Please seek our prior written consent to increase our liability in advance of carrying out the removal
and/or storage.
a) If we are liable, we will pay up to a maximum sum of 50 Euros for each item, which is lost or damaged, in the event of Just Move losing or damaging your goods.
b) We have the option to repair or replace an item, which is damaged. However, if an item is repaired we will not be held liable for depreciation in value.
c) Always subject to receiving your itemised valued inventory and request in writing to increase our liability, prior to the removal and/ or storage commencing, we may offer to extend our maximum liability to the value declared by you to us. You may already have insurance cover for your move under your home contents policy, so we advise you check with your insurers. If it is your intention to use your home contents policy to cover your goods, please advise us in advance.
For the purposes of set clauses an item is defined as any one article or set of articles.
d) We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following
reasons:

i) Fire.
ii) War, hostilities, terrorism, Act of God, industrial action or other such events outside our reasonable control.
iii) Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods.
iv) Infestation by moth, vermin or anything similar.
v) Cleaning, repairing or restoring goods, unless undertaken by ourselves.
vi) Goods not packed by us, including those in wardrobes, drawers, or appliances, or in a package, bundle,
case or other container.
vii) Electrical / mechanical faults to any appliance or mechanical instrument, unless there is evidence of
external impact.
viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or
goods or collections of any similar kind, unless we have confirmed in writing that we accept responsibility as in conditions mentioned above and you have given us description and value of those articles.
ix) Any goods already proven defective or goods, which are inherently defective.
x) To pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
xi) To plants.
xii) To re-frigerated or frozen food or drink.
xiii) The data, files, software or digital contents of any computer or similar device.

e) We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other than by reason of our negligence or a lack of reasonable care and skill on our part. We will in all instances use a reasonable level of care and skill in accordance with the supply of Goods and Services Act,and Consumer rights under that Act are not restricted by these terms.

f) No employee of Just Move removals shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions, unless acting outside their employment contract.

 

8. Delays in transit

a) Just Move are not liable for delays in transit other than by reason of our own negligence or a lack of reasonable care and skill on our part.
b) If we are unable to deliver the goods through no fault of our own, we will endeavour to contact you and make other arrangements. It may be necessary for us to take the goods into storage. Our contract will be fulfilled once goods are taken into storage and the reasonable costs of storage and further delivery, etc will be the customer’s responsibility.

 

9. Damage to premises

Just Move shall only be culpable and liable for damage to premises caused by our negligence and our liability will then be limited to a maximum of Euro200. Any damage to premises must be noted on delivery and confirmed in writing within 24 hours. After this time Just Move will not accept any liability.

 

10. Holding Lien

All fees must be paid in full prior to delivery of any shipment. If there is outstanding balances including charges we have paid out on your behalf, or payments due under this or any other contract have been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods where reasonable and proportionate to do so. You will further be liable to pay all storage charges and other costs incurred by our withholding your goods until we receive payment. These terms and conditions shall
continue to apply. The additional charges referred to in this term shall apply in the event of a dispute regarding breach of contract on our part.

 

11. Route and method

a) We have the right to choose the route for delivery.
b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our
vehicles and/or the container may be utilised for consignments of other customer’s goods.

 

12. Sub-contracting the work

a) We reserve the right to sub-contract some or all of the work.
b) In the event that we sub-contract, these terms and conditions will still apply.

13. Jurisdiction of trade law
Just Move Contract and all legal entities are in accordance with and subject to the Law and Jurisdiction of Ireland.