Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where weuse the word ‘You’ or ‘Your’ it means the Customer: ‘We’,‘Us’ or ‘Our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. In Clauses 8, 9, 10, and 11 We set out our liability to you for loss and damage to your goods and premises. Please read these clauses carefully. We are able to insure your goods on our policy, and we would draw your attention to Clause 12 in respect of the Insurance Option.

1. Our Quotation
1.1 – Our quotation, unless otherwise stated, does not include insurance, customs duties, port charges such as (but not limited to) demurrage, inspections, fees or taxes payable to government bodies / agencies.
1.2 – Our quotation is valid for twenty-eight days from the date of issue. Unless already included in our quotation, additional charges will apply in the following circumstances:
1.3 – If the work does not commence within 28 days of acceptance;
1.4 – Where we have given you a price including re-delivery from storage within our quotation and the re-delivery from storage has not taken place within six months from the date of the issue of the quotation;
1.5 – Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control;
1.6 – The work is carried out on a Saturday, Sunday, or public holiday or outside normal hours (0800hrs-1700hrs) at your request;
1.7 – We have to collect or deliver goods at your request above the ground floor and first upper floor;
1.8 – If you or your agents request collection or access to your goods whilst they are in storage;
1.9 – We supply any additional services, including moving or storing extra goods (these conditions apply to such work);
1.10 – The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload
within 20 metres of the doorway;
1.11 – We have to pay parking or other fees or charges in order to carry out services on your behalf. For the purpose of this agreement parking fines are not fees or charges. You are not responsible for paying them;
1.12 – There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work;
1.13 – We agree in writing to increase our limit of liability set out in Clause 8.1 prior to the work commencing.
1.14 – You agree to pay any reasonable charges arising from the above circumstances.

2. Work Not Included in the Quotation
2.1 – Unless agreed by us in writing, we will not:
2.2 – Dismantle or assemble furniture of any kind;
2.3 – Disconnect, reconnect, dismantle or reassemble appliances, fixtures or equipment;
2.4 – Take up or lay fitted floor coverings;
2.5 – Move items from a loft, unless properly lit, floored and safe access is provided;
2.6 – Move or store any items excluded under Clause 4;
2.7 – Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.
2.8 – Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3. Your Responsibility
You agree to:
3.1 – Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 8.1 or 8.2 will be reduced to reflect the proportion that your declared value bears to their actual value;
3.2 – Obtain at your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed;
3.3 – Be present or represented throughout the collection and delivery of the removal;
3.4 – Pay for any parking or meter suspension charges incurred by us in carrying out the work;
3.5 – Ensure that inventories, receipts, waybills, job sheets or other relevant documents are signed by You or Your authorised representative as confirmation of collection or delivery of goods;
3.6 – Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error;
3.7 – Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present;
3.8 – Prepare adequately and stabilize all appliances or electronic equipment prior to their removal;
3.9 – Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents;
3.10 – Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;
3.11 – Provide us with a contact address and telephone number during removal transit and/or storage of goods.
3.12 – Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4. Goods Not to be Submitted for Removal or Storage
4.1 – Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed below may present risks to health and safety and of fire. Other items listed below carry other risks and you should make your own arrangements for their transport and storage:
4.2 – Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition;
4.3 – Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind;
4.4 – Goods likely to encourage vermin or other pests or to cause infestation or contamination;
4.5 – Goods, which in our opinion are hazardous to health, dirty or unhygienic or likely to attract vermin or pests. We may refuse such goods without liability to you;
4.6 – Perishable items and/or those requiring a controlled environment;
4.7 – Any animals, birds fish reptiles or plants;
4.8 – Goods which require special licence or government permission for export or import.
4.9 – If you submit such goods without our knowledge we will make them available for your collection and if you do not collect them within a reasonable time we may apply for an appropriate court order to dispose of any such goods found in the consignment. You will pay to us any charges, expenses, damages, legal costs or penalties incurred by us disposing of the goods.

5. Ownership of the Goods
5.1 – By entering into this agreement, you guarantee that:

5.2 – The goods to be removed and/or stored are your own property, or the goods are your property free of any legal charge; or
5.3 – You have the full authority of the owner or anyone having a legal interest in them to enter into this agreement and you have made the owner fully aware of these terms and conditions prior to entering into this agreement and that they have agreed to them;
5.4 – You will pay us for any claim for damages and/or costs brought against us if the warranties mentioned is not true;
5.5 – If another person has or obtains an interest in the goods you must advise us of their name and address in writing immediately;
5.6 – If you wish to transfer responsibility of this agreement to a third party you must advise us in writing giving us their full name and address. We will issue a new agreement to them. Our agreement with you will remain in force until we have received a signed agreement from the third party.

6. Charges if you Postpone or Cancel the Removal
6.1 – If you postpone or cancel this agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and public holidays:
6.2 – More than 10 working days before the removal was due to start: 25% fee applicable
6.3 – Between 5 and 10 working days inclusive before the removal was due to start: not more than 40% of the removal charge;
6.4 – Less than 5 working days before the removal was due to start: not more than 60% of the removal charge;
6.5 – Less than 48 hrs notice of dates agreed for collection commences 100% of our charges.

7. Payment
7.1 – Unless otherwise agreed by us in writing, payment is required in full by cleared funds in advance of the removal or storage period.

7.2 – In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Central Bank of Ireland.

8. Our Liability for Loss or Damage
8.1 – Our liability for loss or damage is limited. The amount of liability we accept under this agreement is reflected in our charges for the work. If you wish us to increase our limit of liability per item you agree to pay a higher price for the work as stated in Condition 1.2.11 (Our Quotation). Unless otherwise agreed in writing, if we are negligent or in breach of contract Just Move will adhere to the terms of the Insurance policy taken by the client. All PBO booking with no insurance are booked at clients risk:
8.2 – Subject to our having received Your itemised valued inventory (see 3.1.1) within a reasonable period prior to the commencement of work we may agree to increase our liability, for an additional charge. We will not unreasonably withhold consent to such a request. This is not insurance cover and your attention is drawn to the Insurance Option in Clause 12.
8.3 – For goods destined to, or received from a place outside the Republic of Ireland:
8.4 – We will accept liability for loss or damage arising from our negligence or breach of contract whilst the goods are in our physical possession, or whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim. In either circumstance, Clause 8.1.1 above will apply;
8.5 – Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier;
8.6 – If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination, you have limited recourse against the carrier, and may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance cover;
8.7 – We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.
8.8 – For the purposes of this agreement an item is defined as:
8.9 – The entire contents of a box, parcel, package, carton, or similar container; and
8.10 – Any other object or thing that is moved, handled or stored by us.
8.11 – Where the lost or damaged item is part of a pair or set, our liability to you,where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

9. Damage to Premises or Property Other Than Goods
9.1 – Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows;
9.2 – If We cause loss or damage to premises or property other than goods for removal as a result of Our negligence or breach of contract, Our liability
shall be limited to making good the damaged area only up to a maximum amount of €200;
9.3 – If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable;
9.4 – If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.

10. Exclusions of Liability
10.1 – We shall not be liable for loss or damage caused by fire or explosion.
10.2 – It is your responsibility to insure your goods against fire or explosion. If you request the insured option we will arrange fire insurance cover for you provided you declare the full replacement value of your goods in advance.
10.3 – We shall not be liable for delays or failures to provide the services under this agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control
10.4 – Other than as a result of our negligence or breach of contract we will not be liable for any loss, damage or failure to produce the goods if caused by any of the following circumstances:
10.5 – Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances;
10.6 – By moth or vermin or similar infestation;
10.7 – By cleaning, repairing or restoring unless we arranged for the work to be carried out;
10.8 – Changes caused by atmospheric conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water;
OR
10.9 – For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us;
10.10 – For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage;
10.11 – For any goods which have a pre-existing defect or are inherently defective;
10.12 For perishable items and/or those requiring a controlled environment;
10.13 – For items referred to in Clause 4.
10.14 – No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this agreement.
10.15 – Where goods are handed out from store Our liability will cease upon handing over the goods to you or your authorised representative. (see Clause 11.1 below).
10.16 – Under no circumstances will we be liable for any indirect or consequential losses, such as loss of use, loss of amenity or loss of earnings.

11. Time Limit for Claims
11.1 – If you or your authorised representative collect the goods, we must be notified in writing of any loss or damage at the time the goods are handed to you or your authorised representative otherwise we shall not be liable.
11.2 – For goods which we deliver, you must advise us in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

12. Insurance Option
12.1 – This condition applies if you have decided to accept the Insurance Option. Details of the cover are set out in the Summary of Terms provided to you.
12.2 – We shall take out and maintain a contract of insurance in accordance with the Summary of Terms. The insurance will cover us for any claims made by
you if your goods are lost or damaged whilst in the care custody or control of ourselves, our agents or sub-contractors. The basis of settlement shall be the replacement value of the goods taking into account the value of the goods stated by you when you entered into this agreement.
12.3 – In the event of a claim the following provisions shall apply: We shall notify the insurer within 7 days of receipt from you of the form attached to the Summary of Terms. For the purposes of processing any claim you must provide us, the insurer or any agent appointed by the insurer (to investigate your claim) with such information as may reasonably be required to assist with enquiries relating to the claim. We will also provide to you, the insurer, or any agent appointed by the insurer (to investigate the claim), with such information and assistance in relation to the claim as may reasonably be required. While we will, notify claims to the insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim [unless specifically agreed with you in writing].
12.4 – When an insurance claim has been made and insurers have agreed to settle the claim, we shall pay or arrange for payment to be made direct to you any
settlement agreed with insurers after deduction of any outstanding sums due to us from you. For the avoidance of doubt, you agree that our liability to you in respect of any claim shall be limited to the sums, which we are able to recover from insurers and We shall have no further liability to you.
12.5 – We are not qualified or authorised to give you any advice concerning this insurance cover and We make no representations and give no warranties as to whether it meets your particular demands or needs. It is your responsibility to make your own judgment as to whether such insurance meets your own requirements. We will not be liable for any loss or damage costs or expenses you incur if the insurance does not meet your requirements.
12.6 – Nothing in this Clause 12 shall make us your agent.

13. Delays in Transit
13.1 – Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
13.2 – If through no fault of ours we are unable to deliver your goods, we will take them into store. The agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
13.3 – Any transit times quoted by us are estimated and based upon information known to us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight / shipping company and port congestion. We will advise you of any material changes to the transit times as soon as we become aware. We will not be liable for any loss or damage incurred by you as a result of delays in transit time unless directly attributable to our negligence or breach of contract.

14. Our Right to Hold the Goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if you fail to pay the charges and any other payments due under this or any other agreement (See also Clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs (including legal costs) incurred by us in recovering our charges and applying our right of lien. These terms and conditions shall continue to apply.

15. Disputes
All disputes which arise between the parties in connection with this agreement, or the subject matter of this agreement, shall be decided by an arbitrator pursuant to the Arbitration Acts, such arbitrator to be agreed by the parties or, in default of agreement, appointed by the President for the time being of the Law Society of Ireland on the application of either party.

16. Our right to Sub-Contract the Work
16.1 – We reserve the right to sub-contract some or all of the work.
16.2 – If we sub-contract, then these conditions will still apply.

17. Route and method
17.1 – We have the right to choose the method and route by which to carry out the work.
17.2 – Unless it has been specifically agreed otherwise in writing in our quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.

18. Advice and information for International Removals
We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods.
Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

19. Applicable Law
Any dispute between us will be governed by the non-exclusive law and jurisdiction of the Irish Courts. If you currently reside or are moving to a place outside the jurisdiction of the Courts of Ireland, alternative laws orjurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

20. Your Forwarding Address
20.1 – If you instruct us to store your goods, you must provide an address and telephone number and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
20.2 – If you do not provide an address and or do not respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper. Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

21. List of Goods (Inventory) or Receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.

22. Revision of Storage Charges
We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.

23. Our Right to Sell or Dispose of the Goods
If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

24. Termination
If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’ notice (working days are defined in Clause 6 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.