Code of conduct

• High ethical and professional standards to be maintained at all times.
• All staff will vigorously defend the reputation of the Company in all situations with all clients, regardless of blame and will comply with the rules & work practices set out by the Company.
• The business of the Company must be conducted in compliance with all applicable laws, rules and regulations of both Eire and appropriate overseas county.
• Employees should avoid any outside financial interest that might influence their work, company decisions or actions.
• Payments or offer of benefit of any kind other than those included in standard marketing policies of the Company may not be made to customers or prospective customers as an inducement for them to buy our products.
• Employees or any member of an Employee’s immediate family may not accept gifts of money under any circumstances, nor may they solicit non-monetary gifts, gratuities, or any other personal benefit or favour of any kind from suppliers or customers.
• Each Employee should endeavour to respect the rights of and deal fairly with the Company’s customers, suppliers, competitors and employees. No employee should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other illegal trade practice. No employee is permitted to engage in price fixing, bid rigging, allocation of markets or customers, or similar illegal activities.
• Employees must maintain the confidentiality of proprietary information entrusted to them by the Company or its customers or suppliers, except when disclosure is authorised in writing by the Managing Director or required by laws or regulations.
• In accordance with our Health & Safety Policy, we shall provide a safe working environment and shall provide clean and pleasant working conditions for our staff, with up-to- date equipment and facilities – risk assessments will be carried out on all activities.
• Claims / complaints received from customers are dealt with in a fair and equitable manner – we take every complaint we receive very seriously and work with our customers to deal with them quickly and in a satisfactory way. Should the complaint arise during the move, the crew are instructed to advise the customer that the matter will be reported to the office so that corrective action can be taken.